Our History
Babinda Family Health is an extension of Innisfail Family Health. We have been located in Innisfail for many years, and in 2019 we opened up this new practice in Babinda. The doctors work in both Babinda and Innisfail.
Consultation Fees
Consultation Fees are displayed at the counter. Bulk billing is available for Pensioners, Health Care Card holders as well as children under 16 years. Commercial Driving medicals attract a fee and are not bulk billed.
Medicare Card details on mobile phones are accepted with proof of identity. Please ask staff or your doctor about any fees / costs at the time of your consultation as you may be responsible for fees including some vaccination costs etc.
Appointments
Patients may book an appointment by phone, or walk in, and will be allocated appointments according to availability and urgency. This enables us to keep waiting times to a minimum.
After Hours
After hours is covered by the Babinda Hospital – Phone: (07) 4067 8200. All out of hours emergencies during this time should be directed immediately to the hospital and all out of hours clients will be treated as public patients. A sign in the practice front window displays all up to date information as well.
Services Available
Normal consultations are 12 minutes. Longer or special consultations (employment or insurance medicals) need to be pre-arranged. Home visits (arranged with the doctor) are available for patients whose condition prevents them from attending the practice. This practice acquires the services of the TIS (Translating and Interpreting Service) for non-English speaking patients – other language information pamphlets are also available on several health topics.
Follow Up Of Results
Our computer system allows us to follow abnormal results and call you if there is any urgency. We also have a reminder system to track long term follow ups i.e. immunisations and routine health checks. These follow up systems are used unless you notify us otherwise. Our practice also participates in some State and National reminder systems i.e. Immunisation and Pap Smears registers. Please phone for results after 9 am and you will be connected to a staff member who will assist with your enquiry.
Communication Policy
You may need to speak with a doctor urgently and the reception staff will connect you to someone who can help. Doctors will take urgent calls but are unable to take all requests and will phone you back if necessary. This practice does NOT correspond through SMS or email.
Prescriptions
Regular prescriptions may sometimes be issued without a consultation however this attracts a $10 fee and requires 24 – 48 hours notice.
Patient Health Information
Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times and ensure all information is only available to authorised personnel. As a practice accredited with the GPA+ we comply with the National Privacy Principals. Continuity of care is important and patients are encouraged to request a transfer of records from their previous practice – please ask reception staff about this. When transferring from this practice, your medical records will be forwarded to your new practice following receipt of a signed request form.
Parking
Plenty of parking is available on the street out front, and includes disabled parking. There is also a disabled parking spot at the rear of the building, along with access for ambulances. Both entrances are wheel chair friendly.
Patient Feedback
We welcome feedback from our patients via the suggestion box at reception.
We hope you will have no issues, however, if you should have a complaint, we have a complaint process that our staff can initiate.
Serious complaints may be taken to the Office of the Health Ombudsman – Phone 133 OHO (133 646) or visit www.oho.qld.gov.au
Contact Details
Shop 2A 93-95 Munro St, Babinda Q. 4861
Phone: (07) 42344888
Fax: (07) 42344801
adminbfh@innisfailfamilyhealth.com.au
Surgery Hours
Monday to Friday 8:15am – 5:15pm
